Frequently Asked Questions
Everything you need to know about shopping at Highfy.pk
What are the shipping charges for orders within Pakistan?
We offer a flat shipping rate across Pakistan. However, shipping is free on all orders above PKR 3,000.
How long will it take to receive my order?
Standard delivery takes 3-5 business days for major cities and 5-7 business days for remote areas.
Which payment methods do you accept?
We accept Cash on Delivery (COD), as well as secure online payments via Credit/Debit cards (Visa/Mastercard) and popular mobile wallets.
Are the products on Highfy.pk authentic?
Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from authorized distributors or brands.
What is your return and exchange policy?
You can return or exchange any unused and unopened product within 7 days of delivery if it is damaged or differs from what you ordered.
How can I track my order status?
Once your order is dispatched, you will receive a tracking number via SMS and email which you can use on our courier partner's website.